Lucy Carter Training provides training & development to staff within organisations, which is an essential part of any growing business.

Training Courses

business training courses Any course can be tailored to suit your needs. These outlines are examples of the types of courses available. Arrange an appointment to discuss your training requirements.

Management Courses:

New to Management (2 day)
Motivation (1 day)
Effective Interviewing Skills (1 day)
Maximising Team Performance (2 days)

Personal Development Courses:

Presentation Skills (1 day)
Time Management (1 day)
Train the Trainer (3 days)
Leadership (1 day)
Assertiveness (1 day)

Customer Service Courses:

Customer Service (1 day)
Essential Reception Skills (1 day)

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Management Courses:

New to Management (2 day)

Do you have new managers or supervisors that could do with some practical help and have an opportunity to practice and develop their skills? If so this is the course for them.

Course Objective: Delegates will receive an introduction to the basic ideas to the best practices of effective people management. This will include management styles, when to use coaching, communication, time management and running meetings. The importance of goal setting & monitoring is also covered.

This course will give an overall view of many subjects needed for the new manager.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Motivation (1 day)

Do you have a de-motivated workforce? Could the motivation level be better? If so this one is for you.

Course Objective: This course will enable you to develop your staff’s contribution to your company with the use of motivational techniques. Subject areas include some theories on motivation, the problem with lack of self and staff motivation and how to manage your team effectively.

This course is for managers who would like to develop the skills that will keep themselves and their staff motivated to provide good working relationships in an environment that will ensure company growth.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Effective Interviewing Skills (1 day)

Do you have someone that is new to this or someone that thinks all you have to do is talk consistently to the interviewee? If so try this one.

Course Objective: During this course you will learn not only how to plan for an interview by preparing a job description and person profile but also how to use important techniques in the interview itself.

This course is a must for anyone who has to perform interviews as part of their job.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Maximising Team Performance (2 days)

Could your team perform better? Do they work as a team? Is it important to work as a team? Some answers to these questions will be answered during this two-day course.

Course Objective: The course teaches the characteristics of groups and teams and how to develop them to maximise their performance. The different roles that can be found in a team are covered as are successfully achieving objectives within the team. The main aim of the course is to leave delegates with a new vision of what a team can be.

This course is for newly appointed or existing managers and supervisors who are seeking more effective relationships with their teams and colleagues.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

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Personal Development Courses:

Presentation Skills (1 day)

Have you been asked to deliver a presentation and are filled with dread & nerves? Have you delivered some presentations but know you could improve? If so, this fun and interactive course is for you.

Course Objective: Delegates will learn how to structure the content of a presentation and be shown the key techniques in delivering their message well. The course explores the behaviours, which ‘hold’ and carry an audience. The content of the day is relevant to all the common presentation ‘media’ from the basic flipchart through to Powerpoint.

This course is aimed at people who will be presenting information to an audience.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Time Management (1 day)

Have you enough time to attend this? If you make time, you will learn to save time!

Course Objective: This course covers the basics for time management and is particularly relevant to office-based staff. The course content includes time wasters, time stealers, scheduling & prioritising, delegation and handling meetings effectively.

This course is aimed at anyone who needs an introduction to the basic ideas and practices of effective time management. This also includes people who are managing other people.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Train the Trainer (3 days)

Are you new to this role? Do you need some ideas to help with delivery? Do you need some tips to deal with a challenging audience? This fabulous course is for you.

Course Objective: The intention of this course is to develop the potential of ‘would be’ trainers and to improve the skills of attendees that are already fulfilling a training role. The style of this course is very much an interactive event where we concentrate on interpersonal and communication skills that are essential in training.

This course is a must for new trainers.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Leadership (1 day)

Do you lead or muddle through? Come and find out.

Course Objective: This course reviews the effectiveness of your leadership style and seeks to develop this skill. The course content looks at characteristics of a leader, styles of leadership, different types of power and communicating goals & vision.

This course will help you to become more effective in achieving desired results for you & your team and organisation.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Assertiveness (1 day)

If this needs to improve come along to this one-day course to take away some ideas to improve your assertiveness. Make the decision!

Course Objective: Delegates will be shown techniques to improve their assertiveness by developing a more positive and confident approach.

This is a must for those who are either too aggressive or too submissive in their workplace and need to be able to act in a more positive manner.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

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Customer Service

Customer Service (1 day)

Are you looking after your customers well? Lots of people have never had any customer training. Lots of people think they know everything about customer service and they don’t need any training. Some people say they don’t deal with customers. In reality most of us deal with customers both internally & externally. This is a vital thing to get right so if you feel your organisation needs to develop this area, or needs a refresher, book this course.

Course Objective: The significance of actions upon a reputation and success is discussed. How to manage the customers’ heightened expectations and demands are covered and maintaining professionalism under pressure. Working positively with dissatisfaction is also covered and identifying opportunities to excel customer expectation.

This course is essential for anyone who manages customer service and individuals with a customer facing role – whether on the telephone or in person.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

Essential Reception Skills (1 day)

Training all over the UK and working in the Hospitality & Catering Industry, I have experienced many of these. If these skills are poor it speaks volumes about the organisation and can set a bad tone for your customer immediately. This course is a must for all receptionists.

Course Objective: During the course you will learn how to create a good first impression and project a professional image. Questioning & listening skills will be covered as well as how to handle visitors, telephone calls and behave as an asset to your company.

This is an essential course for anyone who needs to project a professional image whilst managing the reception area within a company.

Please contact us to make a booking or to arrange an appointment to discuss your training requirements.

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